Protail Detailing Service Agreement

TERMS OF THE AGREEMENT: There is no term to this agreement. The vehicle owner (hereafter known as client/vehicle owner) may cancel at any time for any reason. We ask for a minimum of 6 hours notice. Protail (hereafter known as Protail or “we”) may also cancel at any time for any reason with 12-hour notice.

TERMS OF SERVICE: Below are our basic terms of service. All services provided are under our basic terms of service. We reserve the right to alter or modify these terms at any time in which you will be given the revised Agreement and your continued use of our service implies agreement with these terms. Protail agrees to provide cleaning and detailing services to you as per your request. The charges for our service is for the agreed dollar amount for a team of our employees (hereafter known as detailing members) for a maximum of a fixed amount of team working hours of cleaning or related  services. The charge is for the amount of work hours reserved for you for this job and not for any specific outcome. In the event that our detailing team members complete the job in less time than the maximum reserved, which may sometimes be possible, the charge will remain the same and will not be adjusted (since this time block has been reserved for your job). Our team members will do the best possible job they can in the time they have available. Since the condition of each vehicle will vary, it is possible that we may not be able to complete the job in the time available. By using our service you agree to the terms of this agreement and agree to pay the total due to us. All agreements are contingent upon strikes, accidents or delays beyond our control. Any changes to rate and/or time, be it verbal or in writing will not affect the substance of this agreement and all the terms herein will still apply with the new rate/time.

QUALITY OF SERVICE: For your convenience, and quality control, upon request, we can leave you with a checklist indicating the various services we provide each time we cleaned and/or detailed your vehicle. If, after your inspection, you find our service unsatisfactory, please contact us within 24 hours so we can correct the issue the next day. Refunds or discounts are not offered as we will try to correct any mistakes or missed services. Requests received by our office after that period will be incorporated into your next cleaning.

THE DETAILING TEAM: We are responsible for all payroll taxes. We provide all equipment and supplies. Our employees wear uniforms to identify themselves. Our cleaners usually work in teams of two or more depending on the size of the job. We make every effort to keep the same team leader assigned to your vehicle, but cannot guarantee it. Illness, vacations, etc, can all result in a change of team or change of detailers on a team.

TRAINING AND SUPERVISION: The owner(s) of Protail, LLC actually work on your car. They are highly trained, experienced and skilled in vehicle detailing. New detailing members are assigned to trainers who supervise them on their first several detail jobs. After a formal review with the trainer, the cleaner is then assigned to a team or allowed to work on their own.

PREPARING FOR YOUR DETAILING: Prior to the detailing team’s arrival, please remove all items that may delay our detailing service. Storage areas that have a large amount of paperwork for instance will not be detailed. We would appreciate if large items like child seats are removed before we arrive. This will maximize efficiency and minimize the time we spend to detail your vehicle. If you prefer that our detailing team remove these items, we will add the additional billing time and charge you accordingly. Also please secure cash, jewelry and other small valuables. If for some reason you do not want a particular area of your vehicle to be detailed, please just leave a note and secure the hatch to that area of the boat. 

SECURITY ALARMS: If your vehicle is equipped with a security system, please insure that it is in the “OFF” position or inform our office of the codes and input sequence before your scheduled detailing. Please be sure to notify our office if this code changes.

KEYS: Please ensure your vehicle is accessible to us. 

ACCIDENTS/DAMAGE: Because of the nature of our business, our staff is required to touch virtually everything on your vehicle. We are as careful as possible; however, if something does get damaged while detailing your vehicle, our staff is instructed to call the client at once and to leave a note advising you of the incident. The office will also follow-up with a phone call or email to you to determine the best course of action. We are NOT responsible for your old, broken (or on the verge of broken), loose, trim, cracked or broken or scratched windshields, or decaying wheels. Vehicles age with time and use. Protail, LLC is not responsible for the normal aging of your vehicle, or the replacement of any part due to aging. We cannot list all possible scenarios for something going wrong, so to put it in simple terms, we are not responsible for your already broken stuff.

SCHEDULING & CANCELATION POLICY: All detailing times and schedules are the responsibility of the vehicle owner.  Protail, LLC requires at least 6 hours notice if there is a change in the scheduling day or time. If our detailers arrive during the requested detailing day and time and they are turned away for ANY reason, or can not gain entrance for ANY reason, the vehicle owner would still be liable to pay the agreed upon detailing fee. 

WEATHER: In severe weather, we may determine it is not safe to travel and/or carry equipment and supplies to your vehicle; therefore your detailing service for that day will be cancelled and Protail, LLC will not be held liable in anyway. If and when this occurs, we will reschedule in writing via email, text, or phone call.

EXTRA REQUESTS: Please email us at least (3) three days before your scheduled detailing if you have special requests so we can schedule the extra time needed to complete these tasks. We can provide an over the phone estimate; however, we reserve the right to adjust the quote once we have arrived at the location. Any alterations or changes from our “standard” detailing checklist involving extra work will be at an extra charge. Any “last minute/emergency” visits are also an extra charge. Any extra charges must be approved in writing via email, text or phone call between you and Protail, LLC before any extra work begins.

PAYMENT POLICY: Payment is due in full upon completion of the job. In the event an account requires legal or collection action, client agrees to pay all cost of collection without limitations for reasonable attorney fees, interest on past due amount, court costs, and all collection costs. For accounting purposes, we prefer payments to be made directly to Protail, LLC via check or credit card. 

GRATUITY: Although a gratuity is not expected or required, the detail team members certainly welcome it! A great way to show the team your appreciation is with a gratuity. The amount of gratuity is split equally among the members of the team. You may leave a cash gratuity for the team (preferred method) or add the gratuity to your payment by specifying the amount on the check. 

CONTACTING US by Email: protaildetail@gmail.com

Or (612)-940-3266 (call or text) if there is an emergency, please indicate on voice mail. Phone call is the preferred method.

PROVIDING FEEDBACK: Since detailing is a very personalized service we are always asking for detailing feedback. Please send an email or use our contact form on the website and let us know if there are ANY concerns or positive comments -- good or bad. This feedback is essential to serve you better, to correct any problems and to pass on these comments to our detailers.

EQUIPMENT AND SUPPLIES: We provide our own detailing supplies and equipment including buffers, vacuums, mops, brushes, pressure washer, extractor, and detailing products. Should you choose to supply specific products for our employees to use then you agree to take responsibility for the outcome. Customer is required to provide running water, electrical outlet, and a hose bib connection.